At Quantum Storm Nexora Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Name, address, phone number, and email address
- Credit card and payment information
- Reservation details and preferences
- Special requests and dietary requirements
- Loyalty program information
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP address and browser information
- Website usage data and cookies
- Device information and location data
- Service usage patterns and preferences
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process reservations, provide hotel services, and enhance your stay experience
- Communication: To send confirmation emails, updates, and respond to your inquiries
- Marketing: To send promotional offers and newsletters (with your consent)
- Security: To protect against fraud and ensure the safety of our guests and property
- Legal Compliance: To comply with applicable laws and regulations
- Improvement: To analyze and improve our services and website functionality
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety and Security: To protect the rights, property, or safety of our guests and staff
- Consent: When you have given explicit consent for specific sharing purposes
Data Security
We implement advanced security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure servers with firewall protection
- Regular security audits and updates
- Restricted access to personal information
- Staff training on privacy and security protocols
- Compliance with international security standards
Your Rights and Choices
As our guest, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of processing of your personal information
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Help us analyze website usage and improve performance
- Marketing Cookies: Used to deliver personalized advertisements and content
- Third-party Cookies: From partners like Google Analytics and booking platforms
You can manage cookie preferences through your browser settings or our cookie consent tool.
Data Retention
We retain your personal information only as long as necessary to:
- Provide you with our services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for operational purposes
Generally, we retain guest information for up to 7 years after your last stay, unless a longer retention period is required by law.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent protection levels
- Binding corporate rules and certification mechanisms
- Your explicit consent for specific transfers
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates during the check-in process
The updated policy will be effective immediately upon posting on our website.